Analytics and Root Cause Analysis

Analytics Page

Go to Analytics in the left sidebar. Use the tabs to filter by time period: 30 days, 90 days, 1 year, or All time. You can also export all data as a CSV.

Key metrics shown:

• Overall Win Rate — percentage of disputes won (shows after 3+ resolved disputes)
• Total Disputes — total chargebacks filed in the period
• Amount Recovered — total dollar value of disputes won
• Dispute Rate — chargebacks as a % of total orders (keep below 1%)
• Money Saved — revenue recovered minus subscription and success fees

A bar chart also shows your win rate broken down by reason code so you can see where you are strongest and where improvement is needed.
Root Cause Analysis (Growth & Enterprise)
Root Cause Analysis helps you understand why chargebacks are happening so you can fix the underlying issues in your store.
It shows:

• Which products receive the most chargebacks
• Which customer segments file the most disputes
• Which geographic regions have the highest dispute rates
• Seasonal and time-of-day patterns

Data appears once you have received at least 5 disputes.