Understanding the Dispute Detail Page

Click on any dispute to open the full detail page. Here is what you will find:

Dispute Summary Card

• Order number and amount
• Reason code with a tooltip explaining what it means
• Days remaining until deadline
• Evidence confidence score (1–10)
• Win probability percentage
• Status badge

Fight-or-Fold Recommendation
The app shows either a green Fight or red Fold recommendation:

• Fight (green) — Our AI recommends contesting this dispute, along with expected recovery amount and win probability.
• Fold (red) — The dispute may cost more to fight than the amount at stake.

This is a recommendation only. You always make the final decision.

Evidence Checklist
Each piece of collected evidence is shown with its status:

• Tracking number — Available or Missing


• Delivery status — Delivered, In transit, or Not available


• AVS result — Address verification match


• CVV result — Card verification match


• IP address — Customer's IP at time of purchase


• Billing and shipping address


• Subscription history (if connected to Recurpay, Bold, or Loop)

Evidence Strength Meter
A visual gauge shows your overall evidence strength from 1 to 10:

• 7–10 (green) — Strong. High confidence of winning.


• 4–6 (yellow) — Moderate. Some evidence missing.


• 1–3 (red) — Weak. Consider whether to fight this dispute.

AI-Generated Response Letter
The letter is displayed in an editable text box. It is customised based on the reason code:

 

Submitting the Response
Once you are satisfied with the letter, you have three options:

• Edit & Approve — make final edits then approve
• Approve & Submit — approve and submit immediately
• Reject — No Response — close without responding (not recommended)

Once submitted, you cannot undo the submission. Always review the letter before clicking Submit.

Dispute Timeline
At the bottom of the page, a full timeline shows every event from detection through to win or loss.