How a Chargeback Is Detected and Processed
shubham
Last Update 22 ngày trước
When a chargeback is filed against your store, here is exactly what happens:
- Chargeback Filed — A customer contacts their bank to dispute a charge.
- Webhook Received — Your payment processor sends a notification to Chargeback Dispute within seconds.
- Evidence Collected — The app automatically gathers order details, tracking number, delivery status, AVS/CVV results, IP address, and customer history.
- AI Letter Generated — The AI analyses the dispute reason code and generates a professional tailored response letter.
- You Are Notified — You receive an email and SMS alert with dispute details, win probability, and deadline.
- You Review & Approve — Open the dispute in the app, review the AI letter, make any edits, and click Approve & Submit.
- Evidence Submitted — The app submits your response to the payment processor before the deadline.