How to Configure Settings and Notifications

Go to Settings in the left sidebar to control how the app behaves and how it notifies you.
Account Section
At the top you will see your shop domain, your current plan, and a "Manage billing" button.
Prevention Emails
Prevention emails are sent to your customers automatically after purchase to reduce the chance of a chargeback being filed. The main option is:

• Order confirmation — sends a branded order summary immediately after purchase, so customers recognise your store name and are less likely to dispute the charge.

Studies show that branded order confirmation emails reduce unrecognized charge disputes by up to 40%.

Notification Controls

Choose which email notifications you receive:

• New dispute detected
• Dispute outcome (won or lost)

Submission Mode

This controls how AI letters are submitted:

• Manual Review (recommended) — the AI generates the letter, you review and approve before anything is submitted.


• Auto-Submit — the app submits automatically after your chosen delay (default: 24 hours, maximum: 72 hours). Only recommended after you have reviewed 5 or more letters manually.

Start with Manual Review for the first 30 days. Once you are confident in the AI letter quality, switch to Auto-Submit to save time.

Email Notifications

Enter the email address where you want to receive dispute alerts. Leave blank to use your Shopify account email. Click "Save Email" to confirm.

SMS Notifications

Available on Growth and Enterprise plans. To set up:

1. Enter your mobile number with country code (e.g. +91 98765 43210)


2. Check "Enable SMS alerts"


3. Choose which events trigger an SMS: new dispute, pre-dispute alert, dispute outcome, or fraud rule


4. Click "Save SMS Settings"

Verifi Pre-Dispute Alerts (Visa)

Verifi is Visa's official pre-dispute alert service. It sends you an alert before a chargeback is officially filed, giving you a short window to resolve the issue first.

• Option A — BIN/CAID Enrollment (preferred) — enroll using your Bank Identification Numbers and Card Acceptor IDs for the most comprehensive coverage.


• Option B — ARN Enrollment — enroll using Acquirer Reference Numbers.

Contact your payment processor to get your BIN, CAID, and ARN numbers. These are available in your processor dashboard.

Danger Zone

The Danger Zone section allows you to uninstall the app. Your dispute history is retained for 30 days after uninstall, then permanently deleted per GDPR policy.