Frequently Asked Questions
shubham
Last Update 22 dagen geleden
How do I connect my payment gateway?
Go to Connections in the sidebar. Click "Connect" next to your gateway and follow the OAuth flow. It takes under 2 minutes. Shopify Payments connects automatically when you install the app.
Why isn't my dispute showing up?
Go to Connections and verify your gateway shows "Webhook Active". Disputes appear within 60 seconds of being filed when the webhook is active. If it shows disconnected, click Reconnect.
How does the AI letter work?
When a dispute is detected, the AI analyses the reason code and automatically generates a tailored response letter. You review and approve it before it is submitted. Nothing is sent without your action (in Manual Review mode).
How do I upgrade or change my plan?
Go to Billing in the sidebar. You can upgrade, downgrade, or cancel at any time. Changes take effect immediately.
What happens if I lose a dispute?
You never pay a success fee on lost disputes. You only pay your flat monthly subscription. We never charge a cut of disputes you lose.
Is my customer data safe?
Yes. All customer identifiers in the Blacklist are stored as SHA-256 hashes. The original data is never stored or visible to anyone, including our team.
Can I cancel anytime?
Yes. Cancel from the Billing page at any time. No long-term contracts, no cancellation fees. Your dispute history is retained for 30 days after cancellation, then permanently deleted per GDPR policy.
What is a success fee?
The success fee is a percentage of the dispute amount that you pay only when you win. You never pay it on disputes you lose. The rate is 10% on Starter and Growth, and 10% capped at $100 on Enterprise.
What are pre-dispute alerts and do I need them?
Pre-dispute alerts (available on Growth and Enterprise) notify you before a chargeback is officially filed. You get a 24–72 hour window to resolve the issue with a refund, avoiding the formal chargeback, the chargeback fee, and the impact on your dispute ratio. Most merchants who enable alerts resolve 80–90% of them without ever fighting a dispute.
Generated from Chargeback Dispute Complete Product Guide v1.0 —[email protected] | chargebackdispute.com
Go to Connections in the sidebar. Click "Connect" next to your gateway and follow the OAuth flow. It takes under 2 minutes. Shopify Payments connects automatically when you install the app.
Why isn't my dispute showing up?
Go to Connections and verify your gateway shows "Webhook Active". Disputes appear within 60 seconds of being filed when the webhook is active. If it shows disconnected, click Reconnect.
How does the AI letter work?
When a dispute is detected, the AI analyses the reason code and automatically generates a tailored response letter. You review and approve it before it is submitted. Nothing is sent without your action (in Manual Review mode).
How do I upgrade or change my plan?
Go to Billing in the sidebar. You can upgrade, downgrade, or cancel at any time. Changes take effect immediately.
What happens if I lose a dispute?
You never pay a success fee on lost disputes. You only pay your flat monthly subscription. We never charge a cut of disputes you lose.
Is my customer data safe?
Yes. All customer identifiers in the Blacklist are stored as SHA-256 hashes. The original data is never stored or visible to anyone, including our team.
Can I cancel anytime?
Yes. Cancel from the Billing page at any time. No long-term contracts, no cancellation fees. Your dispute history is retained for 30 days after cancellation, then permanently deleted per GDPR policy.
What is a success fee?
The success fee is a percentage of the dispute amount that you pay only when you win. You never pay it on disputes you lose. The rate is 10% on Starter and Growth, and 10% capped at $100 on Enterprise.
What are pre-dispute alerts and do I need them?
Pre-dispute alerts (available on Growth and Enterprise) notify you before a chargeback is officially filed. You get a 24–72 hour window to resolve the issue with a refund, avoiding the formal chargeback, the chargeback fee, and the impact on your dispute ratio. Most merchants who enable alerts resolve 80–90% of them without ever fighting a dispute.
Generated from Chargeback Dispute Complete Product Guide v1.0 —[email protected] | chargebackdispute.com